Frequently Asked Questions

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Top Questions

For general enquiries email the team at
For property management and lettings contact
WhatsApp us at 07361 826631
Call us on +44 20 7959 4128

We are landlords ourselves in London. We have worked in the property industry for decades and have seen questionable practices and poor service delivered time and again to property owners. We set up Rocket with a set of values which focus our business on delivering a high level of service, lower costs and better returns for everyone involved.

Call us or book a portfolio review with Ben. He will provide a free 30-minute consultation in which you will get honest, proactive and common-sense advice to consider.

All Questions

Yes. We create high-quality marketing materials for your property and carry out background and credit checks to find you the best tenants.

We do! Your tenants can report issues via the award winning Arthur App and will never have to wait long to hear back and get any issues rectified.

It is our experience that private landlords considerably underestimate the time and effort involved. You’ll need to navigate local legislation, carry out compulsory checks, draw up paperwork, create inventories, settle in new tenants and then be on call 24/7 to deal with any issues. A property management company will step into your shoes and look after all of that for you. For some, it’s a no-brainer.

Not as much as you might think. Because we are a small, local agency without any expensive high street overheads, our fees are extremely competitive. Our services are tailored to each individual landlord, so if you’d like to know more about costs, then please get in touch to talk through the details. We may even be able to save you money in the long run.

Of course! It’s a myth that the agency that handles your lettings must also manage the property. We are an independent company and can therefore be completely flexible; we offer everything from a weeks’ temporary landlord cover to comprehensive letting, property and portfolio management services. We’re confident that our personalised approach delivers significant added value – talk to us to find out how.

Actually, most tenants like to live in properties that are professionally managed. They know that any problems will be resolved quickly and efficiently; and they often feel more comfortable reporting issues to third parties rather than entering into an uncomfortable discussion with the landlord in person. More than 92% of tenants in our managed properties renew for a further term, so we must be doing something right!

The London M25 area, extending to Essex and Enfield in the North, Richmond and Ealing in the West, Croydon in the South and Havering in the East.

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